1. Agreement
By accessing or using RunOpSync ("the Service"), you agree to be bound by these Terms of Service ("Terms"). The Service is provided by RunOpSync Technologies ("Company", "we", "us"). If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization.
2. Service Description
RunOpSync provides cloud-based business operations software including:
- Multi-zone entity management and compliance tracking
- Payroll processing assistance and WPS file generation
- E-commerce inventory and order management
- Third-party platform integrations (Shopify, Amazon, Noon, etc.)
- Financial reporting, analytics, and AI-powered insights
Important: The Service Does NOT Provide
- Legal advice or legal compliance guarantees
- Financial, tax, or accounting advice
- Payment processing or financial intermediation
- Guaranteed acceptance of generated files (WPS/SIF) by any bank, government authority, or third party
- Employment or labor law advice
3. Accounts & Access
- You must provide accurate and complete registration information
- You are responsible for maintaining the security of your account credentials
- You are responsible for all activity under your account
- You must notify us immediately of any unauthorized access
- You must not share account credentials or allow unauthorized persons to access the Service
4. Subscription & Billing
- The Service is offered on a subscription basis (monthly or annual)
- Prices are as listed on our pricing page and may change with 30 days' notice
- Subscriptions auto-renew unless cancelled before the renewal date
- Refunds are provided within 14 days of initial purchase if you are unsatisfied
- All fees are exclusive of applicable taxes (VAT, GST/HST, QST) which will be charged as required by law
5. Your Data
- Ownership: You retain full ownership of all data you upload, sync, or generate through the Service ("Client Data")
- License: You grant us a limited license to process Client Data solely to provide the Service
- Responsibility: You are solely responsible for the accuracy and legality of Client Data
- We will not access, use, or share your data except as needed to provide the Service or as required by law
- You may export your data at any time via Settings → Data & Privacy → Export
- Upon account termination, we will delete your data within 30 days unless legally required to retain it
- We may create anonymized, aggregated statistics from usage data that cannot identify you or your customers
- See our Privacy Policy for full details
6. Payroll & WPS File Generation
Critical Disclaimer
- WPS/SIF files are generated based solely on data you input into the Service
- You are solely responsible for verifying the accuracy of all payroll data and generated files before submission to any bank or government authority
- We do not guarantee that generated files will be accepted by the UAE Central Bank, any commercial bank, MOHRE, or any other authority
- We do not guarantee compliance with the Wage Protection System or any labor regulation
- You remain the employer of record and bear all legal responsibility for salary payments, labor compliance, and employee relations
- Calculations (gratuity, overtime, leave, Emiratisation) are estimates based on general interpretations of UAE labor law and should be verified with qualified legal or HR counsel
7. Third-Party Platform Integrations
When you connect third-party platforms (Shopify, Amazon, Noon, etc.):
- You authorize us to access your data on those platforms via their APIs
- You represent that you have the legal right to authorize this access
- You are responsible for maintaining valid API credentials and complying with each platform's terms of service
- We are not responsible for outages, API changes, data loss, or access revocation by third-party platforms
- Service functionality that depends on third-party APIs is subject to those APIs' availability and terms
- You are responsible for obtaining necessary consents from your customers before syncing their data to our platform
8. Your Obligations
- Maintain accurate and current data in the Service
- Obtain all necessary consents from your employees and customers for data processing
- Comply with all applicable laws including employment, tax, privacy, and e-commerce regulations
- Verify all generated files, reports, and calculations before acting upon them
- Not use the Service for any unlawful purpose, including money laundering or sanctions evasion
- Not attempt to gain unauthorized access to other accounts or systems
- Not reverse engineer, decompile, or disassemble the Service
- Not resell or redistribute the Service without our written consent
9. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:
- Inaccuracy of data you input into the Service
- Your failure to obtain necessary consents from employees, customers, or data subjects
- Your use or misuse of generated files (WPS/SIF, reports, calculations)
- Claims from your employees arising from payroll errors based on data you provided
- Your violation of applicable laws or third-party platform terms
- Your breach of these Terms
We agree to indemnify you from claims arising from:
- Our infringement of third-party intellectual property rights
- Our gross negligence or willful misconduct in handling your data
- Our material breach of our Data Processing obligations
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
- The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied
- We disclaim all warranties of merchantability, fitness for a particular purpose, and non-infringement
- We are not liable for any indirect, incidental, special, consequential, or punitive damages
- Our total aggregate liability for all claims shall not exceed the total amount you paid us in the twelve (12) months preceding the claim
- We are not responsible for decisions made based on data, reports, or calculations generated by the Service
- We are not liable for losses arising from third-party API outages, changes, or access revocation
The above limitations do not apply to liability arising from gross negligence, willful misconduct, or our indemnification obligations.
11. Privacy & Data Protection
Our handling of personal information is governed by our Privacy Policy. We comply with:
- UAE PDPL — Federal Decree-Law No. 45 of 2021
- PIPEDA — Canada's Personal Information Protection and Electronic Documents Act
- Quebec Law 25 — Act Respecting the Protection of Personal Information in the Private Sector
- GDPR — EU General Data Protection Regulation (where applicable)
You, as the data controller for your employees' and customers' personal information, are responsible for:
- Obtaining appropriate consent from data subjects
- Providing privacy notices to your employees and customers
- Responding to data subject access requests (we will assist upon request)
- Notifying us of any data subject requests that require our action
A Data Processing Agreement (DPA) is available upon request at legal@runopsync.com.
12. Confidentiality
- Both parties agree to keep confidential any non-public information received from the other party
- Employee data (salaries, Emirates IDs, bank details, visa numbers) is classified as highly confidential
- We will not disclose confidential information except as required by law, with prior notice to you where legally permitted
- Confidentiality obligations survive termination of these Terms
13. Service Level
- We target 99.5% uptime for the Service, measured monthly
- Scheduled maintenance windows are excluded from uptime calculations
- Third-party API outages (Shopify, Amazon, Noon, etc.) are excluded from our SLA
- Force majeure events are excluded from our SLA
14. Termination
- You may cancel your subscription at any time from your account settings
- We may suspend or terminate accounts that violate these Terms with 30 days' notice (immediately for material breach)
- Upon termination, you will have 30 days to export your data
- After the export period, we will delete your data in accordance with our retention policy
- Sections that by their nature should survive (confidentiality, indemnification, limitation of liability, governing law) shall survive termination
15. Force Majeure
Neither party shall be liable for failure to perform obligations due to events beyond reasonable control, including: natural disasters, government actions, pandemics, internet outages, cloud infrastructure failures, third-party API provider outages, cyberattacks, or sanctions.
16. Governing Law & Dispute Resolution
These Terms are governed by the laws of the United Arab Emirates. Any dispute arising from these Terms shall be resolved by binding arbitration administered by the Dubai International Arbitration Centre (DIAC) in accordance with its rules.
For Canadian customers: Nothing in these Terms limits your rights under PIPEDA, Quebec Law 25, or applicable provincial privacy legislation. You retain the right to file complaints with the Office of the Privacy Commissioner of Canada or the Commission d'acces a l'information du Quebec.
17. Changes to Terms
We may update these Terms from time to time. We will notify active users of material changes via email at least 30 days before they take effect. Continued use after changes constitutes acceptance.